Support

How can we help?

Find quick answers or contact the WAM support team.

From the app

Go to Settings → Help and support → Contact support. Choose the type of request (account, contract, signature, casting call, report a user or other), write a subject and message and, if you wish, attach a file (PDF, Word or image up to 10 MB) or link a contract or casting call.

You will receive a ticket number and can follow its status and replies in My requests.

By email

If you cannot access the app, email us. Include your account email and describe the issue in as much detail as possible.

[email protected]

Email support

Help topics

Account and access

Sign up with email, Google or Apple.
Email confirmation with a code.
Forgot your password? Use Forgot your password? on the sign-in screen to reset it.

Verification

Submit your documents from the app.
A person on the WAM team reviews them and we notify you of the result.
If it is rejected, you will see the reason and can submit again.

Profile

Edit your profile in Settings → Set up profile.
Complete the required fields to use every booking feature.
Manage your gallery, credits and availability from your artist profile.

Casting calls

Verified contractors with a complete profile can publish them.
Artists apply with Apply with my profile (one application per casting call) and can withdraw it.

Contracts

To start a booking, open the artist’s profile and tap Hire.
To review a contract, go to Contracts, open the booking and select Review contract: you will see the document, status, current version and the actions available for your role.

Signature

Enabled once both parties approve the same final version.
The contractor signs first and then the artist, inside the signature box.
Both can then download the signed contract.

Chat and notifications

Both parties must be verified to chat.
Attachments: images, videos or PDFs up to 10 MB.
Push notifications are delivered in the mobile app; on the web version, check the notification centre.

Deleting your account

See how to request it and which data is deleted in Delete your account.