- Version: 1.0
- Effective date: October 10, 2026
- Operator: WAMMUSIC, LLC, a limited liability company organized under the laws of the State of Florida, United States of America (“WAM”)
- Address: 7345 W Sand Lake Road, STE 210, Office 9326, Orlando, FL 32819, USA
- Contact: [email protected]
1. Scope and principles#
This Policy explains how the withdrawal, rejection and cancellation of proposals and Artistic contracts are handled on WAM. It is read together with the Artistic contract, the Terms, the Pricing and Payments Policy and mandatory law.
WAM is free, does not process payments and is not a party to the Artistic contract. Therefore, the consequences of a cancellation (for example refunds, compensation or expenses) are governed by what the Artist and the Contractor have agreed and by applicable law, and are settled directly between them. WAM does not charge cancellation fees or make refunds.
The parties must act in good faith, give as much reasonable notice as possible, mitigate avoidable damage and keep evidence.
2. Withdrawal, rejection and cancellation#
- Withdrawal of a draft or proposal: the Contractor decides not to proceed before a binding acceptance exists.
- Rejection: the Artist rejects a proposal or version sent, so that version does not proceed to signature.
- Cancellation: a party seeks to terminate an engagement that has already been approved or signed.
- Termination for breach: a party terminates the contract due to a material breach by the other, in accordance with the contract and the law.
- Consumer withdrawal or cancellation right: a specific legal right that some laws grant consumers in distance contracts; it is not an ordinary discretionary cancellation.
3. Before approval or signature#
While the engagement remains in draft, under Contractor review or sent to the Artist without binding acceptance, the Contractor may withdraw it and the Artist may reject it using the actions available on the Platform. Each party remains responsible for false information, misuse of data or violations already committed.
Whether a binding acceptance exists is determined by the facts, the Artistic contract and the law, not only by the name of the status shown in the app.
4. After approval or signature#
Once both parties approve or sign the same version, neither party should assume it can cancel unilaterally without consequences. Cancellation is governed, in this order, by:
- the cancellation clause of the Artistic contract;
- any subsequent written agreement between Artist and Contractor; and
- applicable mandatory law.
The app may not offer a cancel button in those statuses. The interested party must contact the other party directly (for example through WAM's chat) and may inform WAM at [email protected] so that it is recorded.
5. Cancellation by the Contractor#
The Contractor must notify the Artist immediately, state whether it proposes rescheduling or termination and provide the relevant information. Any amounts due to the Artist for preparation already carried out, non-recoverable expenses, date reservation or cancellation depend on the Artistic contract and the law, and are paid directly between the parties.
6. Cancellation or inability of the Artist#
The Artist must give immediate notice if they cannot perform the service, explain the cause, provide reasonable evidence when requested and cooperate in finding a solution, which may include rescheduling, a replacement accepted by the Contractor, or returning what they have received, as agreed and in accordance with the law.
The Artist may not substitute another person or ensemble without the Contractor's authorization where their identity, profile or personal qualities were decisive.
7. Force majeure and events beyond reasonable control#
Unforeseeable or unavoidable events may occur, such as restrictions imposed by authorities, closure of the venue, disasters, serious conflicts, general transport disruption or a documented incapacitating illness. Their effect depends on the Artistic contract and applicable law.
The affected party must give notice without delay, explain the impact and take reasonable steps to mitigate it. The parties are encouraged to try, in this order where feasible: rescheduling, adapting the performance, or agreeing on termination with a reasonable allocation of costs.
This clause does not cover lack of funds, overlapping commitments, ordinary changes of preference or events the party could reasonably have avoided.
8. Communicating a cancellation#
We recommend that cancellation notices be given in writing, from the relevant account, and include:
- the contract or call for artists concerned;
- the date the cause became known;
- a specific explanation;
- services already provided and expenses claimed;
- the proposed solution; and
- the available evidence, lawfully obtained.
WAM does not decide on damages, compensation, refunds of money or other claims between the parties. Those matters must be resolved between them or before the competent authorities.
9. Consumer right of withdrawal#
Some laws grant consumers the right to withdraw from distance contracts within a set period. If the Contractor is a consumer and the applicable law grants that right in respect of the Artistic contract, it may exercise it against the Artist, who provides the service, in the manner and within the period set by that law. That right may have exceptions, for example for leisure services tied to a specific date or already performed at the consumer's request.
Not every engagement made by an organization is a consumer relationship; engagements for a business or professional activity normally are not. Nothing in this Policy limits consumers' non-waivable rights. Since WAM does not charge for the Platform or receive payments, there are no amounts WAM must refund.
10. No-shows and delays#
No-shows, substantial delays or abandonment are assessed according to the schedule, tolerances, logistical obligations and remedies agreed. The affected party must document what happened and mitigate avoidable damage.
11. Status of cancelled contracts and reviews#
A cancelled engagement cannot be marked as completed. Reviews can only be left on completed contracts, in accordance with the Contracts and Electronic Signature Policy and the Community Guidelines.
12. Measures by WAM#
WAM may suspend or cancel an operation on the Platform (for example, hide a call for artists or block a contract) due to fraud, unlawful activity, security risk, breach of the Community Guidelines, an order from an authority or a technical error. Where possible and lawful, WAM will state the reason. These measures do not in themselves change the obligations the parties have assumed between themselves.
13. Contact#
Reports relating to cancellations or non-performance: [email protected]. Postal address: WAMMUSIC, LLC, 7345 W Sand Lake Road, STE 210, Office 9326, Orlando, FL 32819, USA.
The parties should keep their messages, contracts and receipts. WAM records relevant actions in accordance with its Privacy Policy.
This is the same text shown inside the WAM app. Published on this site on October 7, 2026.