Delete your WAM account

How to request deletion

You can do it in either of these two ways:

Option 1 — By email

1. Email [email protected] from the email address you registered with on WAM.
2. Use the subject “Account deletion request” and state whether your account is an artist or a contractor account.
3. If you write from a different address, we may ask for additional information to confirm that you are the account holder.

Request deletion by email

Option 2 — From the app

1. Sign in to the WAM app or at app.wammusic.com.
2. Go to Settings → Help and support → Contact support.
3. Choose the request type Problem with my account, use the subject “Account deletion request” and send the request.
4. You can follow the status of your request in My requests.

What happens next

• We will acknowledge your request and, if necessary, verify that you are the account holder.
• If you have contracts in progress (sent, under negotiation or awaiting signature), we will let you know before proceeding, since deletion prevents completing them inside WAM.
• We will deactivate your account and your profile will no longer be visible to other users.
• We will confirm by email once the deletion has been completed.

Data that is deleted

• Your account data and sign-in credentials.
• Your artist or contractor profile: biography, professional details, career credits, availability, preferences, profile photo and cover.
• Your media gallery (photos, videos and audio).
• Your favourites, published casting calls, applications and notifications.
• Identity verification documents and data, except as indicated below.
• The push-notification tokens of your devices.

Data that may be retained

Some data may be retained for a limited time, and only where necessary to:

• Signed contracts and their versions, signature evidence and acceptances: they form part of an agreement with another user and may be retained to evidence it and handle claims.
• Messages and files shared in conversations with other users, where necessary to handle ongoing claims or reports.
• Security and fraud-prevention logs, support requests and reports.
• Compliance with legal obligations or requests from competent authorities.

Once no longer needed, this data will be securely deleted or anonymised. The applicable periods are detailed in the Privacy Policy.

Deleting only some data

You do not need to delete your account to remove part of your information: you can delete photos, videos and audio from your gallery and edit or clear your profile fields in the app at any time. To request deletion of other specific data, email [email protected].